I have had this Basic ISP for almost a week now. I have only had one problem. Instead of charging me only 1.00 for the first month, they charged me 1.00 plus 6.95 for the first month. Email support was very responsive to this matter and told me the 6.95 should drop off in a few days and if not to contact them. Then I recieved an email stating only 1.00 was charged and nothing else was charged. Well, I just emailed them back and told them to cancel my account and I will dispute the 6.95 charge if it does not drop off.